Customer Service Assistant

Job Description

We are seeking a detail-oriented and service-driven Customer Service Assistant to join our team in Charlotte, NC. In this role, you will support daily operations, assist clients, and help maintain smooth communication across departments. This position is ideal for a proactive individual who enjoys problem-solving, staying organized, and providing exceptional customer support.

Responsibilities

• Respond to client inquiries with professionalism and accuracy.

• Assist in maintaining updated records, files, and documentation.

• Coordinate communication between clients and internal teams.

• Provide support in scheduling appointments and property-related tasks.

• Ensure a high level of service quality in every interaction.

• Identify opportunities to improve processes and client satisfaction.

Qualifications

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Ability to handle inquiries with clarity, patience, and problem-solving.

• Proficiency with basic office software and digital tools.

• Strong attention to detail and commitment to accuracy.

• Ability to work independently and in a collaborative environment.

Benefits

• Competitive salary ($47,000 – $52,000 per year).

• Career growth and development opportunities.

• Supportive and professional work environment.

• Skill-building and ongoing training.

• Stable, long-term job position.