Job Description
We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. This role is responsible for managing customer inquiries, processing orders, and ensuring a smooth communication flow between clients and internal teams. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for providing excellent service.
Responsibilities
Respond promptly to customer inquiries via phone, email, and other channels.
Process orders, returns, and exchanges accurately.
Maintain and update customer records in the system.
Collaborate with internal departments to resolve customer concerns.
Provide product and service information to customers.
Monitor and follow up on open customer issues to ensure timely resolution.
Qualifications
High school diploma or equivalent; associate degree preferred.
Proven experience in customer service or a related field.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and basic CRM systems.
Ability to handle multiple tasks and work in a fast-paced environment.
Strong problem-solving and interpersonal skills.
Benefits
Competitive salary.
Opportunities for professional growth and career advancement.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
SkillBridge Academy is a forward-thinking organization dedicated to developing talent, fostering professional growth, and creating meaningful career opportunities. We believe in empowering individuals through structured training, a supportive work environment, and clear paths for advancement. Our team values professionalism, collaboration, and continuous improvement.