Customer Service Assistant

We are currently seeking a Customer Service Assistant to join our Houston office. This role is essential in supporting client communications, maintaining service standards, and ensuring a seamless customer experience. The ideal candidate is organized, detail-oriented, and committed to delivering outstanding service while supporting internal operations.

This is a full-time, on-site position offering a competitive salary and clear opportunities for professional growth.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests

• Provide accurate information regarding company services and client accounts

• Maintain and update customer records with precision and confidentiality

• Assist in resolving client concerns in a timely and professional manner

• Coordinate with internal departments to ensure efficient service delivery

• Prepare reports, documentation, and service summaries as needed

• Support administrative tasks related to client accounts and operations

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Professional demeanor with a customer-focused mindset

• Ability to work effectively in a team-oriented environment

• Proficiency in standard office software and computer systems

• Strong problem-solving skills and attention to detail

• High school diploma or equivalent required; additional education is a plus

• Competitive annual salary ($40,000 – $45,000)

• Full-time employment with stable scheduling

• Opportunities for professional development and career growth

• Supportive and collaborative work environment

• Ongoing training to enhance skills and industry knowledge

• Performance-based advancement opportunities