Customer Service Officer

Job Description

We are looking for a Customer Service Officer to support our clients and ensure smooth communication throughout our logistics processes. This role plays a crucial part in maintaining customer satisfaction by providing timely information, resolving inquiries, and coordinating with internal teams to ensure outstanding service delivery.

Responsibilities

• Serve as the primary point of contact for client inquiries and service requests.

• Manage customer accounts, documentation, and shipment updates with accuracy and attention to detail.

• Coordinate with internal departments to track shipments and resolve issues promptly.

• Provide clear, professional communication to clients regarding timelines, changes, or service updates.

• Assist in improving customer service processes and maintaining service standards.

• Ensure company policies are followed and represent the brand with professionalism.

Qualifications

• Strong communication and interpersonal skills.

• Ability to manage multiple tasks with organization and efficiency.

• Problem-solving mindset with a customer-focused attitude.

• Proficiency in basic office software and documentation.

• Strong attention to detail and professional conduct.

• Ability to work both independently and collaboratively.

Benefits

• Competitive salary of $48,000 – $52,000 per year.

• Opportunities for professional growth and internal advancement.

• Supportive and collaborative work environment.

• Comprehensive training and skill-development opportunities.

• Full-time position with stable, long-term career potential.