Job Description
We are currently seeking a reliable and detail-oriented Customer Service Representative to join our team in Chicago. The ideal candidate will be responsible for managing customer inquiries, providing product and service information, and resolving issues efficiently. This role requires strong communication skills and a genuine commitment to providing an excellent customer experience.
Responsibilities
Handle incoming customer calls and emails in a professional and timely manner
Provide accurate information regarding products and services
Resolve customer complaints with patience and a problem-solving attitude
Maintain and update customer records in the database
Collaborate with internal teams to address and follow up on customer concerns
Ensure a high level of customer satisfaction through effective service
Qualifications
High school diploma or equivalent; associate or bachelor’s degree is a plus
Previous experience in a customer service or support role preferred
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Proficiency in Microsoft Office and data entry systems
A positive attitude and a strong work ethic
Benefits
Competitive salary based on experience
Growth opportunities within the company
On-the-job training and skills development
Supportive and collaborative team environment
Paid time off and company holidays
Job details are sourced from the employer's original posting.
Open job postingAbout the company
SkillBridge Academy is a forward-thinking organization dedicated to developing talent, fostering professional growth, and creating meaningful career opportunities. We believe in empowering individuals through structured training, a supportive work environment, and clear paths for advancement. Our team values professionalism, collaboration, and continuous improvement.