Customer Service Specialist

Job Description

We are seeking a Customer Service Specialist to join our growing team in Albany, NY. The ideal candidate is highly organized, detail-oriented, and passionate about providing top-tier service. You will serve as the main point of contact for clients, ensuring smooth communication, timely resolutions, and a positive experience from start to finish.

Responsibilities

• Respond to client inquiries via phone and email with professionalism and accuracy.

• Provide information, guidance, and support to ensure customer satisfaction.

• Process orders, track requests, and manage account documentation efficiently.

• Collaborate with internal departments to resolve client issues promptly.

• Maintain client records and ensure data accuracy within the company systems.

• Identify opportunities to enhance service processes and client retention.

Qualifications

• Previous experience in customer service, client relations, or administrative support (1–3 years preferred).

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite and CRM systems.

• High attention to detail and problem-solving mindset.

• Bachelor’s degree preferred, but not required.

Benefits

• Competitive annual salary ($53,000 – $59,000).

• Career development and growth opportunities.

• Supportive and professional work environment.

• Comprehensive training and continuous learning.

• Paid time off and performance-based incentives.