Customer Service Specialist

Job Description

We are seeking a Customer Service Specialist to join our dynamic team in Rochester, NY. This role is ideal for individuals who excel in communication, enjoy solving problems, and take pride in delivering outstanding client experiences. As a key representative of Alphabe Insight, you will handle client inquiries, provide tailored solutions, and ensure a seamless service process that reflects our company’s high standards.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.

• Identify client needs and provide accurate information or solutions.

• Maintain detailed records of interactions and follow up to ensure issue resolution.

• Collaborate with internal departments to enhance the customer experience.

• Support process improvements and contribute to service excellence initiatives.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.

• Proven background in customer service, support, or client relations.

• Excellent communication and problem-solving skills.

• Strong attention to detail and ability to multitask in a fast-paced environment.

• Proficiency with CRM systems and office software tools.

Benefits

• Competitive annual salary ($57,000–$62,000).

• Professional development and growth opportunities.

• Supportive and collaborative work environment.

• Health and wellness programs.

• Paid time off and company-recognized holidays.