Customer Service Trainer

The Customer Service Trainer will play a key role in developing, delivering, and optimizing training programs that strengthen client teams’ service performance. This role focuses on leading training sessions, improving communication standards, and ensuring that customer-facing personnel adhere to company and client expectations. The ideal candidate is detail-oriented, confident in guiding groups, and capable of presenting information in a clear and engaging manner.

Responsibilities

• Conduct onboarding and ongoing customer service training sessions for new and current team members.

• Develop training materials, presentations, and guidelines to improve service quality.

• Evaluate team performance and identify opportunities for improvement.

• Implement training strategies that support consistency in communication, problem resolution, and customer experience.

• Provide constructive feedback, coaching, and support to enhance individual and group development.

• Maintain accurate records of attendance, progress, and performance outcomes.

• Collaborate with management to ensure training aligns with company goals and client expectations.

• Strong communication, presentation, and interpersonal skills.

• Ability to lead, motivate, and coach individuals and teams.

• Excellent organizational skills and attention to detail.

• Professional presence and ability to facilitate both in-person and virtual sessions.

• Problem-solving abilities and a commitment to delivering high-quality service.

• Competitive salary of $51,000 – $54,000 per year.

• Growth and advancement opportunities within the company.

• Professional training and development programs.

• Supportive and collaborative work environment.

• Full-time position with stable, consistent scheduling.