Customer Support Specialist

Job Description

We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.

• Identify and resolve product or service issues efficiently.

• Maintain accurate records of interactions and transactions.

• Collaborate with cross-functional teams to escalate and follow up on complex issues.

• Monitor customer feedback and report trends to management.

• Contribute to the development and refinement of support processes and documentation.

• Maintain a high level of professionalism and empathy in all customer interactions.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Minimum of 1–2 years of experience in customer service or a related field.

• Strong verbal and written communication skills.

• Problem-solving mindset with the ability to multitask.

• Familiarity with CRM systems and support tools is a plus.

• Excellent time management and organizational skills.

• Ability to work independently and in a team environment.

Benefits

• Competitive salary ($60,000 – $65,000/year)

• Opportunities for professional growth and internal advancement

• Comprehensive training and onboarding

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work culture

• Skill development programs and workshops