The Service Account Assistant will provide administrative and operational support for client accounts while helping ensure a smooth and positive customer experience.
You will work closely with internal teams and account representatives to coordinate requests, maintain accurate information, assist with documentation, and support the day-to-day management of client accounts.
This position offers an excellent opportunity to develop valuable skills in account management, client service, business operations, and professional communication.
Responsibilities
- Assist with the daily management and support of client accounts.
- Respond to client questions and service requests in a professional and timely manner.
- Maintain accurate account records, documentation, and client information.
- Coordinate with internal departments to help resolve account-related requests.
- Prepare reports, documents, account updates, and other administrative materials.
- Monitor account activity and follow up on outstanding requests or documentation.
- Assist account representatives with scheduling, organization, and client communication.
- Help identify opportunities to improve the overall client service experience.
- Maintain confidentiality when handling client and company information.
- Support additional administrative and operational projects as needed.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Detail-oriented with the ability to maintain accurate records.
- Professional and customer-focused approach.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working independently and as part of a team.
- Strong problem-solving and interpersonal skills.
- Basic proficiency with computers, email, spreadsheets, and business software.
- Willingness to learn new systems, processes, and account management practices.
- Competitive salary of $47,000 – $53,000 per year.
- Full-time employment.
- Professional growth and career development opportunities.
- Opportunities to strengthen account management and client service skills.
- Training and ongoing learning opportunities.
- Supportive and collaborative work environment.
- Opportunity to take on additional responsibilities as the company grows.
- Develop transferable skills in communication, organization, customer service, and business operations.
