Customer Service Assistant

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Key Responsibilities

• Prepare and issue laboratory test reports accurately and in a timely manner.
• Prepare invoices and perform billing-related administrative tasks.
• Register incoming samples and maintain accurate records in the laboratory management system.
• Coordinate sample collection, submission, and logistics arrangements.
• Receive and process incoming samples, parcels, and deliveries.
• Attend to customer enquiries via phone, email, and walk-in visits.
• Liaise with laboratory personnel to facilitate customer requests and ensure timely follow-up.
• Provide general administrative, reception, and customer service support.
• Support the smooth day-to-day operations of the Customer Service department.

Requirements

• Minimum GCE "O" Level, NITEC, Diploma, or equivalent qualification.
• No prior laboratory experience is required. Training will be provided.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Good organisational and multitasking abilities.
• Careful and attentive to details.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Positive attitude with a customer-focused approach.
• Able to work on Saturdays on a rotational basis (approximately once per month).

Preferred Attributes

• Ability to work under pressure and meet deadlines.
• Willingness to learn and adapt in a dynamic environment.
• Good sense of responsibility and accountability.
• Positive attitude with a willingness to learn and grow.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.