Grow Healthy
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.
Job Overview
The Coordinator II, Patient Service Center, is responsible for assisting with monitoring SharePoint for clinic updates, communicating the changes, and assisting with reporting. The Coordinator is responsible for the evaluation of patient service center flow and monitoring of patient wait times and other key call center metrics. The Coordinator serves as a resource to all staff regarding call center operations and is responsible for training new hires. The coordinator serves as a liaison between medical/dental clinics and the call center and is responsible for answering all incoming telephone calls for all the medical/dental offices. In addition, the Coordinator is responsible for the scheduling, rescheduling, and canceling of appointments. Lastly, the Coordinator supports the screening and transferring of phone calls, answers patient questions, handles appointment confirmations, and performs patient registration.
Minimum Requirements
High School Diploma or equivalent required.
Bilingual English/Spanish preferred.
Minimum of 2 years of experience working in a call center environment, required.
Compensation
$25.75 - $32.19 hourlyCompensation Disclaimer
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Benefits & Career Development
Job Advertisement & Application Compliance Statement
AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
AltaMed Health Services Corp. is a leading non-profit healthcare organization dedicated to providing comprehensive and culturally competent health services to underserved communities in Southern California.