About The Role
The Supervisor, Clinical Operations is responsible for the supervision and coordination of Clinical Operations team members and clinical activities during clinical trial execution. The Supervisor, Clinical Operations will ensure tasks performed and clinical activities are completed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.
What You'll Do Here
- Management of the Clinical Operations team, including but not limited to, leave management, scheduling optimization, timesheet approval, on-going and yearly performance reviews, employee, disciplinary actions, and termination.
- Oversee the training and training records for the Clinical Operations team.
- Proactively assess learning opportunities for the Clinical Operations team.
- Provide directions to team members during the execution of clinical trial activities.
- Ensure the confidentiality of clinical trial participants and sponsors is respected.
- Maintain and advocate a high level of customer service and quality within the department.
- Perform clinical trial activities, including but not limited to, data collection, safety measurements, sample handling and in-house testing.
- Provide a continuous line of communication with management teams on the progression of clinical trials.
- May ensure a timely resolution to any related findings.
- May assist in the resolution of data queries.
- May participate in SOP and protocol reviews.
- Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
What You'll Need to Succeed
- High School diploma or GED
- 3 years of related experience.
- 1 to 3 years related experience in management
- Current Certified Phlebotomy Technician (CPT-1) license, Medical Assistant (MA or CMA) diploma
- Current Basic Life Support (BLS, CPR/AED) certification, required.
- Excellent verbal and written communication skills.
- Well-developed interpersonal skills and customer service focused.
- Personal/professional integrity and proven discretion in handling confidential information.
- Ability to develop strong trusting relationships to gain support and achieve results.
- Capable of managing multiple conflicting priorities in a fast-paced environment.
- Leadership, interpersonal and organizational skills.
What We Offer
The hourly range estimated for this position is $31 - $48/hour. Please note that salaries vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.
Benefits
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.
Altasciences' Benefits Package Includes:
- Health/Dental/Vision Insurance Plans
- 401(k)/RRSP with Employer Match
- Paid Vacation and Holidays
- Paid Sick and Bereavement Leave
- Employee Assistance & Telehealth Programs
Altasciences' Incentive Programs Include:
- Training & Development Programs
- Employee Referral Bonus Program
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