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    AL

    Alten

    Engineering and Technology Consulting

    Coordinateur Support Opérationnel / Back Office Applicatif

    Rabat, MoroccoOn-SiteFull-timePosted Yesterday
    All Alten jobs

    Job description

    • Surveiller une boîte mail partagée.
    • Accuser réception des demandes reçues.
    • Analyser et trier les demandes vers le bon outil ou la bonne équipe (Rainbow, Concur, Aspen, GB).
    • Identifier les urgences et escalader rapidement.
    • Ouvrir et suivre les tickets.
    • Faire du monitoring des flux de facturation (invoicing) et remonter les anomalies.

    Formation Bac+5 (école d’ingénieur ou université) orientée informatique, avec 4ans d'expérience et plus

    Type de profil

    • Gestionnaire Back Office IT
    • Support Applicatif Niveau 1 (L1)
    • Coordinateur RUN / Service Desk
    • Incident Coordinator
    • Operations Support Analyst

    Compétences recherchées

    • Organisation et rigueur.
    • Bonne communication.
    • Sens des priorités.
    • Capacité à travailler avec plusieurs équipes.
    • Maîtrise des outils de ticketing (ServiceNow, Jira, EasyVista, etc.).
    • Anglais professionnel si les échanges sont internationaux.

    Job details are sourced from the employer's original posting.

    Open job posting
    AL

    About the company

    Alten

    ALTEN Morocco , a subsidiary of the world leader in engineering and technology consulting, was established in 2008 and is now present in Fès, Rabat, Tétouan, and Casablanca . Today, the company has more than 2,200 employees and aims to become a center of excellence with 3,300 ALTENians by the end of 2027 . It has positioned itself as a strategic player in supporting the professional development of engineers. Our mission: To meet the technological ambitions of our clients — major international companies — in the automotive, railway, R&D and IT, telecommunications, and media sectors. Joining ALTEN Morocco means becoming part of an ecosystem of excellence and benefiting from: A personalized and evolving career path An ambitious skills development policy A stimulating, collaborative, and meaningful work environment

    View all Alten jobs
    Industry
    Engineering and Technology Consulting
    Founded
    2008
    Open roles
    51

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