Position Overview:
The Assistant Service Manager works closely with the Service Managers to ensure timely customer service response and satisfaction.
Job Duties and Responsibilities:
- Assist with the coordination and pre-planning of assigned service projects.
- Assist in the research and pricing of assigned service projects.
- Assist in the development of a project schedule and MOP, if required.
- Assist in the scheduling of personnel and material for all assigned projects.
- Monitor project labor productivity.
- Attend project meetings if required.
- Dispatch service calls and maintain/update Manboard to avoid scheduling conflicts.
- Assist in the job closeout and billing phase of the project.
- Respond to customer questions/complaints in a professional manner.
- Communicate effectively with Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.
- Performs other duties, tasks, and special projects as assigned.
Qualifications:
- Minimum of 2 years of experience as a Journeyman Electrician; or
- Bachelor’s Degree with a concentration in Construction Management or Electrical Engineering (with an interest in the construction industry only).
- Prior construction industry experience is a plus.
- Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required.
- Advanced computer skills are a plus.
