Administrator of Insurance Portals (Fully In-Office)

About Us

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

Job Description 

We are seeking a skilled Commercial Health Insurance Portal Administrator who will create and manage key records of healthcare providers and internal staff. The ideal candidate will be responsible for managing and maintaining our systems to ensure smooth operations. This is not an IT role. This is a full time, in-person position with 2 location options: Richmond Hill, Queens or Middle Island.

Key Responsibilities

• Responsible for gaining access as 3rd party billing company to various client’s portals such as: Availity, Navinet, Emblem Health, Optum UHC etc...

• Responsible for communicating with clients to facilitate Portal Access

• Ensure only authorized users have access to the Claims Portal

• Assists new hires with access to portals, existing employees with MFA resets and other types of password resets

• Respond to emails and requests from employees

• Monitor and manage access permissions for different user roles

• Implement strong password and regular updates

• Provide support for technical issues

• Communicate any planned downtime to users in advance

Qualifications

Minimum one (1) year of portal management experience including customer service

PC skills including MS Word and Excel

Vocational School/Certificate Program: Medical billing, Health Information Technology or similar health care field

High School Diploma or General Education Development (GED) required. Some college preferred

Salary
$24 - $27 USD

Benefits

Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.