Assistant Manager, Trustee Billing and Reporting

Job Description 
• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing
Analysts, ensuring milestone-based billing is completed accurately and within established SLAs.
• Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable services are invoiced timely, accurately, and in accordance with the specific customer requirements and contractual billing timelines.
• Ensure transferred loans and servicing portfolios are promptly identified as soon as reported to the billing team and that all billable activities are tracked, and invoiced to the appropriate servicer, preventing revenue leakage.
• Monitor billing performance, workflow volumes, aged unbilled balances, and operational bottlenecks, implementing corrective actions to ensure timely billing execution.
• Drive SLA adherence through regular performance monitoring, reporting, coaching, and escalation management while maintaining a high-performing and motivated team.
• Provide regular SLA reporting, operational updates, risk assessments, and performance metrics to the Senior Manager, Billing Operations.
• Prepare and review weekly and month-end revenue reporting based on completed milestones and services delivered to customers.
• Ensure revenue activity is accurately reported to the Accounting team within the month-end close calendar, including Business Day 1 reporting requirements.
• Maintain complete visibility of recognized but unbilled revenue and ensure timely invoicing once billing milestones are achieved.
• Prepare monthly revenue forecasts using actual results, trends, operational activity, and pipeline information.
• Coordinate monthly revenue review meetings with the Corporate Controller to discuss actual results, forecasts, variances, billing trends, and revenue risks.
• Prepare forecast packages and monthly revenue reporting for review by the Senior
Manager, Billing Operations, and business leadership.
• Perform variance analysis and provide concise commentary on business performance and revenue trends.
• Support internal and external audits, SOX compliance activities, reconciliations, and documentation requests.
• Drive process improvement, automation, and AI-enabled initiatives to improve billing accuracy, operational efficiency, reporting quality, and scalability.
• Partner with Operations, Finance, Accounting, and client stakeholders to ensure high levels of service delivery and customer satisfaction.
• Maintain strong internal controls, audit trails, approvals, and supporting documentation for billing and revenue-related activities.

Qualification:

The candidate should be a Graduate.
• Should have 7+ years of post-qualification work experience in a Title or Mortgage Industry
• Good interpersonal and leadership skills.
• Proactive, deadline-conscious and assertive
• Expertise in MS office and MS SQL
• Smart with good interpersonal and communication skills
• Should possess high energy level, be a self-starter, a good team player, self-motivated and driven to meet the ever-changing demands of a dynamic organization
• Solid conceptual, problem solving and analytical skills; readily willing to perform detailed analysis as needed.

Key Competencies 
• Exceptional attention to detail and commitment to quality.
• Strong people leadership, coaching, and team development skills.
• Advanced Microsoft Excel and analytical capabilities.
• Ability to manage deadlines in a high-volume, SLA-driven environment.
• Strong accountability, ownership mindset, and pride in delivering accurate results.
• Excellent communication and stakeholder management skills.
• Continuous improvement mindset with focus on automation and AI adoption.

Competitive salary based on your experience and skills
Good Health
Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance

Happiness
• 6 paid days off per year
• Employee engagement programs
• Opportunities to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge? What are you waiting for? Apply today!
If you have any questions or concerns, feel free to reach out to us at [email protected]
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.