Summary
Are you looking for an exciting career in emergency medicine? Exceptional Emergency Center offers a dynamic, fast-paced work environment with top-tier benefits, competitive pay, and amazing incentives! Join a team that values compassion, excellence, and teamwork while providing high-quality emergency care.
The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.
Essential Duties and Responsibilities
- Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
- Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
- Routinely check and respond to work e-mail
- Document in the computer system all necessary demographic, insurance, and financial information
- Maintain patient charts, including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
- Responsible for photocopying records and documents for billing purposes
- Perform clerical duties, including mail delivery, faxing, copying, and scanning
- Responsible for answering, screening, and directing incoming phone calls
- Collect co-payments or other applicable financial payments
- Performs exit interviews with all patients
- Facilitate daily deposits and perform cash reconciliations
- Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
- Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
- Document patient volumes for the previous day
- Maintain and compile reports and informational packets for distribution
- Perform any job related to the registration process
- Participate in performance improvement activities as necessary
- Perform other duties as assigned
Safety/Infection Control
- Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials
Customer Service
- Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
- Demonstrate effective interpersonal skills
- Treat all patients, visitors, and staff members fairly and with respect and strive to make them comfortable by offering refreshments.
- Utilize effective communication methods in an accurate, courteous, and professional manner.
- Explain all procedures, treatments, and care while remaining aware of language barriers
- Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs
Emergency Center Policy
- Ensure personal appearance is business casual and professional at all times
- Responsible for wearing Emergency Center identification badge at all times which must be visible and above the waistline
- Attend all Emergency Center required meetings and in-service education
- Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
- Compliance with attendance standards
- Demonstrate flexibility when changes in assignments are necessary
