Field Service Technician Laser

ESSENTIAL FUNCTIONS:

· Complete all aspects of the installation:

• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.

· Complete status (service) reports, expense reports every week, and technical documentation as needed.

· Maintain excellent customer relations and follow through on customer issues.

· Maintain excellent coworker and manager relations.

· Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)

· Regular travel.

· Provide feedback to the manager on any machine and customer issues that require further action.

NON-ESSENTIAL FUNCTIONS:

· Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

REPORTING RELATIONSHIP:

Area and Regional Service Managers

SUBORDINATE STAFF:

None

KNOWLEDGE:

This position requires technical and working knowledge of:

· Mechanical systems

· Electrical systems

· Hydraulics

SKILLS:

· Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.

· Working knowledge of computers and Windows OS.

· Excellent written and verbal communication.

· Excellent relational skills (with customers, coworkers (senior and junior), and management).

TRAVEL:

Routine travel, with overnight and weekend stays as needed.

:

Routine travel, with overnight and weekend stays as needed.

:

· Ability to work harmoniously with others.

· Ability to accept and follow instructions; able to follow the chain of command.

· Ability to support a positive, “can-do” attitude.

· Ability to work alone and without direct supervision.

· Ability to take initiative, ownership, and be initiative-taking.

· Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just “good enough”.

· Able to redirect quickly if needed.

· I am motivated and have self-initiative.

· Engaged.

· Teachable.

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LIFTING: Average Weight: 50 lb. Frequency: Daily