POSITION OVERVIEW
Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.
- Maintain our in-house inventory ensuring accurate accounting of inventory items
- Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member
- Performs other duties as assigned
- Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.
- Pack and process UPS / Fed-Ex shipments and utilize online web portals
- Maintains supplies inventory by checking stock to determine inventory level
- Maintain electronic filing system for all required documents
- Support office personnel and technical staff, when required
- Preparation and shipping of inventory ordered by customers
- Skills and Abilities
- Demonstrate strong oral and written communication skills.
- Skilled at using Microsoft Office
- Proficient knowledge of Microsoft Dynamics
- Excellent organizational/administrative skills
- Ability to multi-task in a fast paced environment
- Have a Customer service orientation, with strong problem solving skills
- Ability to learn new software and product lines quickly.
- Proficient with inventory control and procedures
- Ability to establish solid relationships with clients and vendors
- Create a positive work environment for all parties
- Must be a team player and willing to take on new challenges
- Familiarity with Field Service Technician dispatch and tracking
- May lift up to 50 lbs daily
Amano McGann is an Equal Opportunity Employer.
We offer a competitive Benefits Package to our Full Time employees, Including the following:
- Medical, Dental, Vision, and Long-Term Disability Insurance
- Employer contributions to Health Savings Accounts
- Flexible Spending Accounts
- Employer paid Short Term Disability and Life Insurance
- A generous Paid Time Off policy
- 401k Employer Match
