Pre-Litigation Legal Assistant

About Us

Join the mission to bring closure, justice, and peace to thousands of families. Our firm's bedrock is built on our client service standards to provide assurance, compassion, and empathy throughout the client experience. Our firm is one of the fastest growing injury and wrongful death law firms in the country, known for its results, client experience, structure, and high-performance culture.

Amaro Law Firm is fast paced, committed to our core values, and an ideal environment for passionate professionals looking to make a difference in our community and in their clients' lives. The right candidate will gain access to a generous compensation package tied to what he or she can achieve based on their work ethic and production.

We have 20+ years of experience in personal injury, wrongful death, insurance claims, and commercial litigation, with a renowned reputation in truck wrecks, catastrophic injury cases, and wrongful death litigation and trial work. Our firm provides comprehensive training, supports continuing legal education, and maintains a supportive culture for growth. We are looking for someone who takes ownership, is a lion for clients, and feels a calling to build a reputation and a lasting career in the industry.

Key Core Values

• Be Used and Useful to Others
• Ethos before Egos
• Excellence is Our Presence
• Control the Controllable
• Comfort in Discomfort

Our Culture

At our core, we operate with a results-driven mindset. Every role — from intake to case management to attorneys — understands how their work directly impacts case value, client experience, and firm growth. Team members are empowered to make decisions, solve problems, and continuously improve processes rather than simply move files from one stage to another. Unlike many law firms, Amaro is run like a corporation with high service standards and a high-performance culture, using EOS, KPIs, OKRs, SOPs, and other standard corporate strategies and tactics to maximize our efforts for our clients while maintaining organization, standards, and efficiencies.

Job Summary

We are seeking a Pre-Litigation Legal Assistant to support our attorneys and pre-litigation team. This full-time, in-office role in Houston, TX plays a critical part in keeping cases moving through the pre-litigation stage by coordinating client communication, managing insurance adjuster contact, and driving the early investigation of each case. The Pre-Litigation Legal Assistant schedules and confirms client calls, requests and confirms claim information, coordinates and tracks scene and site visits, organizes evidence, and flags gaps, stalled files, and approaching deadlines before they become problems. Success in this role directly impacts case velocity, evidence preservation, and the client experience — and offers strong opportunities for long-term career growth within the firm.

Key Responsibilities

• Coordinate calls between the attorney and clients, avoiding scheduling conflicts and confirming appointments in advance.
• Provide clients with regular status updates and respond promptly to inquiries.
• Communicate with insurance adjusters to request and confirm claim numbers, coverage information, and claim status.
• Relay relevant adjuster communications to the attorney and document all conversations in the case file.
• Coordinate and track the timely completion of scene and site visits.
• Maintain an investigation checklist / tracker per case to ensure no steps are missed and deadlines are met.
• Organize photographic evidence, video footage (e.g., dashcam, surveillance, body cam), and physical evidence documentation.
• Flag investigation gaps or delays to the attorney that could affect case viability or deadlines.
• Flag stalled cases, missing documents, or approaching deadlines (e.g., statute of limitations).
• Maintain and update the case management system to reflect current case status.
• Coordinate the smooth handoff of accepted cases to the assigned legal team.

Key Characteristics

• Punctual and reliable.
• Highly self-motivated.
• Strong sense of accountability and follow-through.
• Collaborative and team-oriented.
• Professional demeanor.
• Detail-oriented with a commitment to accuracy.
• Results-driven with a focus on client care.

Required Experience

• High school diploma required; some college experience preferred.
• 1+ years of experience in a legal office, intake, insurance claims, customer service, or investigative support role.
• Prior experience in personal injury, intake, claims handling, or investigations preferred.
• Proficient in Microsoft Office.
• Familiarity with Outlook, Filevine, or similar case management software.
• Bilingual (Spanish / English) preferred.
• Excellent verbal and written communication skills, including strong phone etiquette.
• Experience working in a fast-paced professional environment.
• Highly organized with strong attention to detail and time-management skills.
• Strong ability to prioritize, multitask, and meet deadlines.
• Demonstrated ability to work independently and make sound decisions.

Compensation & Benefits

• Competitive salary
• Comprehensive medical, dental, and vision coverage (no cost to employees)
• 401(k) with employer matching
• Generous paid time off
• Paid parental leave
• Professional development assistance
• Life insurance

Schedule

• Monday–Friday (in office)
• 8-hour shifts

Amaro Law Firm is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

——— We are not looking to receive 3rd party candidate submissions at this time.  ———