The primary responsibility of this role is to perform operational activities related to the content in the audiobook. Associate is expected to listen, identify, and fix issues related to content in the audio books using software or tools by adhering to the standard operating procedure. Associates are required to use headset to listen to the audio for significant period of time during their work.
Key job responsibilities
This includes, but is not limited to:
-Understand and adhere to standard operating procedure.
-Analyze, and identify the issues in the audio content.
-Understand the issue and make best use of the available resources/tools to resolve/fix it.
-Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
-Communicate with internal and external stakeholders.
-Adhere to the Service level agreement, and average handle time set for the processes.
-Meet predetermined and assigned productivity targets and quality standards.
- The individual is required to make judgment based decisions based on the observations and procedures.
About the team
Audible is the leading provider of premium digital spoken audio information and entertainment on the Internet.
It is a subsidiary company of amazon specializing in the spoken experience, providing digital audio editions of books, newspapers and magazines, original programming, and TV and radio subscriptions.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Amazon is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.