Manager II,IN Relay Ops, IN RO-AF

External job description
We are looking for a Program Manager at Relay Operations (RO) to work with a team of 30+ Employees who can cuts across operations, program management and tech to manage Amazon Freight. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us make quick decisions and deliver process improvements and automations. The right candidate will exemplify "bias for action" and "are right a lot".
Key job responsibilities
In this role, you will work with Amazon Freight's business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity.

You will drive improvements to the reporting and processes utilized by the team to increase the availability and granularity of actionable data to partners teams. This position also manages the planning and execution of operations team’s goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. The successful candidate must have analytical skills and expertise in excel.

Knowledge of SQL and AI Tools would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.
Internal job description
Refer to Key Job Responsibilities section
Basic qualifications
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
3+ years of working cross functionally with tech and non-tech teams experience
Experience in defining program requirements and using data and metrics to determine improvements
Preferred qualifications
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Key job responsibilities
Key job responsibilities
The incumbent will own the following -
1) They will be responsible for working with supply chain execution, transportation, QC FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects
2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives
3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution.
4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own.

They will also own writing reports that detail the progress to leadership on a frequent basis
5) They will liaise across functions to drive their project and help clear issues and bottlenecks.
6) They will work with technology teams to scope out and drive any tech changes that are needed
A day in the life
Daily activities include leading team towards betterment of the QC Transportation Supply Chain operations
About the team
NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU.

It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations.

This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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