Seller Ops Specialist

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.
Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals.

We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers.
Key job responsibilities
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience.
3.

Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks.
4. Connect with customer with excellent communication skill and identify customers’ needs through daily contact for service development.
5. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
6.

Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
7. Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
8. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

Basic qualifications

- Bachelor's degree and 5+ years of international Ocean freight operations experience
- Proficient written and oral communication skills in both English and Chinese
- Experience in customer service or operations roles in cross-border logistics
- Strong ownership mindset and bias for action.

Preferred qualifications

- 1+ years of project management and implementation experience
- Knowledge of general AI tools
- Quick and keen learner
- Experience using data and metrics to drive improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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