Transfer Center Dispatcher

Title:  Transfer Center Dispatcher

Pay Rate: $20-$25 per hour

Location: 50 Water Street New York, NY 10041

Employment Type: Full-Time

Schedule: 

• 12 hours shifts, Monday - Sunday, rotating schedule

• Shifts: 7:00 p.m. - 7:00 a.m. (1900 - 0700) or 7:00 a.m. - 7:00 p.m. (0700-1900)

• Weekend availability is required

Benefits:

• 401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

About Ambulnz by DocGo:

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

About the NYC H+H Transfer Access and Capacity Center: 

The NYC H+H Transfer Access and Capacity Center (TACC) works 24 hours a day, to coordinate patients movement into and around the NYC Health and Hospitals System. TACC dispatchers work with physicians, nurses, and other healthcare professionals to  ensure patients are safely and efficiently transfer between facilities to obtain the care or services for their healthcare needs.

These services include:

• Transferring patients for immediate life-saving care for strokes, STEMIs, and trauma.
• Coordinating transfers for patient requiring a higher level of care.
• Ensuring seamless transitions for patients in need of specialty services.

Responsibilities:

• Call Management: Handle high-volume intake calls, including facilitating physician to physician communication and logistics related to patient transfers.
• Resource Coordination: including scheduling transport, documenting transfer activity, facilitating communication for transfers and completing ADT functions in Epic.
• Customer Service: Provide courteous, friendly service to medical facilities, the public, and fellow EMS staff.
• Documentation: Properly documents in transfer center software, computer aided dispatch (CAD) software and other systems as appropriate.
• Operational Awareness: Maintains operational awareness over all active transfers and transports; assisting other coordinators as needed.
• Other tasks as assigned

Requirements:

• High School Diploma / GED

• Strong verbal and written communication skills

• Excellent interpersonal and teamwork skills 

• Ability to multitask and prioritize tasks effectively 

• Ability to work both independently and collaboratively in a team setting 

Preferred Qualifications:

• 1-2 years of transportation dispatch experience (EMS dispatch preferred)

• Emergency Medical Technician - EMT experience

• Strong geographical knowledge of service areas 

• Ability to remain calm and composed in high-pressure situations 

• Proficiency in typing (40-45 WPM) and data entry experience

• Familiarity with computer-aided dispatch (CAD) software

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.