Business Unit/Role Specific Information
Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience & Corporate Functions Governance, Aviation, Internal Fraud, and Global Security. ESS helps keep our company growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.
The ESS Product & Capabilities internship provides broad exposure to teams that deliver products, platforms, reporting, governance, process improvement and technology enablement across ESS. The intern will support cross-functional priorities and explore practical applications of GenAI, intelligent automation and advanced analytics.
How will you make an impact in this role?
As an ESS Product & Capabilities Intern, you will contribute to projects that improve operational performance and colleague experience. You will partner with ESS and Technology colleagues to organize requirements, analyze information, support implementation, and help deliver secure, scalable solutions. The specific assignment will be based on business priorities and organizational needs at the time of the internship.
Key Responsibilities
Support multiple teams on cross-functional projects related to products & capabilities including coordinating across business, tech and end users.
Assist with gathering and documenting business requirements, user needs, process flows and project updates and translating into technical requirements.
Contribute to product and capability roadmaps, implementation activities, adoption efforts and performance measurement.
Analyze data and prepare clear reports, presentations, dashboards, and insights for project teams and leaders.
Identify and assess opportunities to use GenAI, intelligent automation, and advanced analytics to improve workflows and colleague experience.
Partner with Technology and Business Teams to support the design, testing and rollout of secure, scalable solutions.
Participate in process-improvement initiatives focused on driving solutions that enable productivity, efficiency, quality, risk and controls.
Build relationships across a complex, matrixed organization and contribute thoughtful questions, ideas and a fresh perspective.
What you will gain
Broad exposure to several ESS teams and the services they provide across American Express.
Experience working on real business challenges in product management, operations, technology, and transformation.
Practical exposure to AI-enabled solutions, including GenAI and automation use cases in an enterprise environment.
Opportunities to strengthen analytical, communication, collaboration, and presentation skills.
Experience working with colleagues and stakeholders across functions in a global, regulated organization.
Experience operating in Agile methodology
Minimum Qualifications
Currently enrolled in a full-time bachelor's degree program, with an anticipated graduation date between December 2027 and June 2028.
Pursuing a degree in business, technology, data analytics, computer science, engineering, operations, risk management, or a related field.
Demonstrated interest in product management, technology, operations, process improvement, analytics, or artificial intelligence.
Strong analytical and problem-solving skills, with the ability to organize information and draw practical conclusions.
Strong written and verbal communication skills and the ability to collaborate effectively with diverse teams.
Ability to manage multiple priorities and deliver high-quality work with attention to detail.
Proficiency in Microsoft Excel and PowerPoint.
Preferred Qualifications
Coursework, projects or activities involving data, AI, automation, agile methods or digital products.
Experience with Tableau, Power BI, ServiceNow, Archer or similar platforms.
Ability to connect project work to broader business outcomes and adapt quickly to feedback.
Interest in responsible innovation and the effective use of AI within strong governance and control practices.
Demonstrated teamwork, integrity, and commitment to an inclusive environment.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
American Express is a global financial services company that provides credit card, charge card, and traveler's cheque services.