Customer Front Support

• Career Area: Customer Service and Travel

*This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.

*This is a fixed-term contractor position. 

This position is responsible for providing general back-office support for the Travel & Concierge Experience division.

Responsibilities

Provide general back-office and administrative support for the Travel & Concierge Experience Division, including:

• Preparing and emailing documents related to receipts, invoices, and reservations
• Sending, receiving, and sorting mail and packages
• Communicating with vendors by phone
• Assisting with various administrative and operational tasks

Qualifications

• Basic computer skills, including email and Microsoft Excel
• Ability to perform administrative tasks accurately and with attention to detail
• Good communication skills
• Ability to work collaboratively as part of a team
• Native-level Japanese proficiency, both written and spoken

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.