Director – Client Specialist

American Express is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated products and services.

GCS is the Global leader in the Corporate Payments Solutions space and subsequently continues to be an exciting and fast-growing business. GCS is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with small businesses and corporate clients to help them manage business expenses and make large purchases through proprietary payment solutions and expense management tools.

The Director, Client Specialist Team will lead a high-impact client engagement organization responsible for strengthening relationships, supporting prioritized clients, resolving complex escalations, and driving measurable commercial outcomes. This leader will modernize how CST supports clients by combining consultative relationship management, disciplined escalation ownership, data-driven prioritization, and scalable engagement models that improve retention, deepen customer value, and expand spend opportunities.

This role requires a strategic operator who can lead through complexity, anticipate client needs, and deploy the right resources at the right moments. The Director will oversee teams that support unmanaged, high-value, and strategically important clients across multiple segments, ensuring the organization delivers timely, consistent, and differentiated support while identifying opportunities to improve the end-to-end client experience.

Success in this role requires strong enterprise leadership, commercial judgment, executive communication, and the ability to influence across Sales, Risk, Credit, Servicing, Product, Marketing, Operations, and other partners. The Director will act as a senior advocate for clients and colleagues, using customer feedback, portfolio trends, frontline insights, and emerging tools—including automation, analytics, and AI-enabled capabilities—to shape solutions, remove friction, and deliver a coordinated, world-class client experience.