Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.
The Go-to-Market (GTM) team plays a pivotal role in supporting the development and control environment for digital products across Amex Digital Labs. They lead go-to-market implementation and product operations by working closely with the Product Development and Product Partnerships teams within Digital Labs and operate as a critical advocate across cross-functional stakeholders for customer experience and risk mitigation by driving uplifts to our governance processes.
The successful Director candidate will lead a high-performance team focused on Amex’s journey through the Web3 space, expertly balancing net-new control design while driving speed to market across stablecoin and blockchain use-cases. The candidate will collaborate extensively with the Digital Labs Product and Product Partnerships team, as well as a broad range of internal stakeholders including Strategic Partnerships, Enterprise Strategy, Merchant, Network, and more. In addition to Web3 product launches and pilots, the candidate will work with key stakeholders across the enterprise to bolster existing frameworks and processes (ex. AEMP10 & 54) to accurately manage and evaluate Web3-specific risks.
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American Express is a global financial services company that provides credit card, charge card, and traveler's cheque services.