Director - Spend & Rewards Engagement

Global Commercial Services serves millions of business customers around the world, from small businesses to large and global enterprises. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services while responsibly driving growth.

We deliver a broad range of payment and cash-flow solutions, including commercial card products, working-capital and supplier-payment solutions, and digital tools that help customers manage their financial and payment needs.

Within U.S. Small Business Marketing, our vision is to create breakthrough marketing that brings to life the indispensable value American Express provides to small businesses. The Director, Spend & Rewards Engagement will lead the strategy and execution of marketing programs that create new reasons for Small Business customers to engage with American Express. This leader will help customers discover and realize Membership value, increasing customer engagement, spending, and business growth.

The role leads a portfolio spanning personalized offer strategies, Membership Rewards, merchant offers, industry-focused marketing, strategic partnerships, and emerging customer-engagement opportunities. The Director will use customer insights, analytics, experimentation, and financial performance to identify growth opportunities, shape investment decisions, and continuously improve marketing outcomes.

This is a highly visible leadership role that requires more than strong marketing execution. The successful candidate will be an exceptional enterprise partner, performance marketer, and influential communicator who can align diverse stakeholders, shape strategic and capability roadmaps, secure support and investment, and translate complex opportunities into clear decisions and measurable results.

The Director will lead and develop a team of marketers and work across Finance, Technology, Marketing, Marketing Operations, Legal, Compliance, Investment Management, Analytics, Servicing, Business Development, Product, Membership Rewards, and Offers organizations. The ability to influence without direct authority and build trusted, productive partnerships across a highly matrixed company will be critical to success.