Manager-Control Management

• Career Area: Operational Risk Management and Control Management

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The objective of the GMNS Control Management Change Risk Assessment team is to enable the safe, timely, and well-governed delivery of business change by providing independent operational risk assessment and governance for new products and material business changes. The team ensures changes are appropriately assessed, challenged and governed in line with enterprise policies and standards.

GMNS is looking for a Manager, Change Risk Assessment to support the development and execution of the GMNS Change Risk Assessment framework. This colleague will work with a small team of professionals focused on identifying, assessing, and managing risks associated with new products and services and material business changes, while continuously enhancing related assessment methodologies, governance standards, and reporting capabilities.

Responsibilities

Key Responsibilities:

• Support GMNS to identify new product or service changes, or material business changes that should be subject to adherence to relevant AXP Policies and Standards.

• Support creation and execution of a GMNS framework that enables identified new product or service changes, or material business changes to categorized and risk assessed within the appropriate policies and standard (e.g. New Product Governance, Model Risk, Third Party Lifecycle Management etc).

• Where required, aid the implementation of risk assessment approaches for new product or service changes, or material business changes that appropriately considers Strategic, Operational and Compliance risks from both BAU changes and products as well as new and emerging risks from novel product innovation (e.g. Agentic AI, Digital Transformation Initiatives) in line with policies and standards.

• Continuously enhance the GMNS Change Risk Assessment frameworks, including assessment methodology, governance standards, risk taxonomy, and decision criteria.

• Partner with Product, Technology, Digital, Operations, Pricing, Enterprise Risk, and other BUs, to identify emerging risks early in the change lifecycle and recommend appropriate mitigation strategies.

• Support governance forums supporting Change Risk Assessment, including preparation of risk summaries, recommendations, and executive decision materials.

• Track execution of mitigation actions and provide transparent reporting on portfolio health, key risks, and emerging themes to senior leadership.

• Identify cross-program risks and systemic issues across concurrent transformation initiatives.

• Facilitate risk/control monitoring capabilities by developing risk profile reporting and enabling the proactive communication of key OR trends, risk assessment data / themes / activities to senior management, to facilitate informed decision-making.

Qualifications

Minimum Qualifications:

• 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

• Strong project management, communication, and interpersonal skills

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

  • Providing identification of operational risks throughout business processes and systems

  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

  • Enhancing risk assessments and associated methodologies

  • Reviewing independent control monitoring, including identification of control improvements

  • Identifying areas of risk for intervention, including conducting independent quality assurance and process testing

  • Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

• Experience in financial services industry

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. 

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.