Operational Resilience is the ability of an organization to withstand, adapt to, and recover from disruptions such as cyber incidents, technology failures, or external events. It extends beyond traditional business continuity by addressing both internal and external risks that may impact the delivery of products and services, ensuring the organization can continue to serve customers through disruption.
The Operational Resilience program sits within the Business Resilience team in Enterprise Shared Services (ESS) at American Express. The team partners across the enterprise to design and oversee resilience, continuity, and crisis response capabilities that protect colleagues, customers, and Critical/Important Business Services. This includes preparing for and managing disruptions, coordinating global and regional crisis response, monitoring emerging risks, and delivering post-event insights to senior leadership.
As a Manager of Operational Resilience you will execute key components of the enterprise Operational Resilience program, supporting the design, implementation, and continuous strengthening of the program in alignment with evolving regulatory expectations. You will work closely with Critical/Important Business Service owners, cross-functional partners, and program leadership to drive resilience outcomes.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
American Express is a global financial services company that provides credit card, charge card, and traveler's cheque services.