Operation Support Clerk

• Career Area: Customer Service and Travel

*This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.

*This is a fixed-term contractor position. 

This position provides English-language and back-office support for the Travel & Concierge Experience Division.

The role involves communicating and coordinating with hotels, restaurants, and other partners to help deliver premium travel experiences to our customers.

Responsibilities

Provide communication and coordination support with hotels and other partners based on language proficiency and requests from the Front Office team.

• Communicate and coordinate with vendors and partners in Japan and overseas, including hotels and restaurants, via phone and email
• Support the Front Office team with communications and arrangements with hotels and other partners
• Share relevant information and updates with consultants
• Collaborate with internal stakeholders, including team members in the Japan office and global teams

Qualifications

• Basic computer skills, including email and Microsoft Excel
• Strong attention to detail and the ability to perform administrative tasks accurately and efficiently
• Strong communication skills
• Ability to work collaboratively as part of a team
• Native-level Japanese proficiency and conversational-level English proficiency

Preferred Qualifications

• Experience in the travel or service industry
• Experience providing premium or high-end customer service

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.