Operations Manager

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services.

GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

How will you make an impact in this role?
A successful Manager within American Express TCE has a passion for delivering outstanding service and demonstrates leadership ability to encourage their team to drive outstanding business results.
This role will support teams in TCE Manila.

They will coach a team of highly skilled and motivated Team Leaders and Travel Consultants who craft unforgettable trips and experiences for our Card Members.
The Manager will set team and individual performance goals, use performance metrics and reporting to drive performance and business results, supervise customer interactions to ensure outstanding service, and provide consistent and ongoing mentoring and feedback to ensure their teams are performing at their highest levels.
The Manager is an entrepreneur who is an advocate and supporter of both their colleagues and their clients.

They thrive in ambiguity and can effectively lead their team through change. They are intellectually curious, constantly aspiring for information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers.
This position will drive financial results and identify customer needs to deliver extraordinary customer care to demanding clientele. Collaboration will be key to develop & deliver innovative solutions to improve customer & colleague satisfaction.