Senior Manager - Digital Product Ops

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Global Loyalty & Benefits organization is looking for a talented Senior Manager– Digital Product Operations to help drive the transformation of our Risk & Control framework.  You'll be working in a small team utilizing the Risk & Control Self-Assessment (RCSA) framework recently implemented at Amex. You will partner with internal product and engineering teams to identify and assess the inherent risks in the platform and design, implement, and document the appropriate controls to mitigate those risks. You will act as a liaison between the Control Management organization, Operational Risk Management, and the internal teams across our large and complex organization. A key part of this role will be to build and foster a culture of ownership and accountability in close partnership with product and engineering teams. 

The Global Loyalty & Benefits Platform is part of the larger Enterprise Platforms Technology unit where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. The Global Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, analytics, operations excellence and servicing. The focus of the Loyalty Risk & Control team is the build out of the proper platform controls, demonstrated ownership and accountability for those controls, and successful testing and auditing of the controls governing Global Loyalty & Benefits work across the Offers, Benefits, and Rewards customer-facing journeys.