We are seeking enthusiastic and vibrant individuals to join our Consumer & Small Business Credit team in a collections role. If you are a self-motivated and positive individual, why not join our team?
As part of the team, you’ll be responsible for managing and servicing with excellence our Consumer & Small Business segment for Australia & New Zealand. You’ll be sharing our commitment to the service intent and our passion for customer service, while supporting customers through collections-related conversations and account management. This position is responsible for delivering extraordinary customer service whilst ensuring we adhere to our credit policies, support appropriate customer outcomes, and minimize losses.
We will provide you with a structured training program when you begin, and ongoing guidance to support you.
• Providing excellent customer service by addressing inquiries and concerns related to customer accounts.
• Managing collections activities for assigned accounts, including timely follow-ups and appropriate customer contact.
• Assessing and understanding customers' financial situations to offer appropriate hardship solutions.
• Monitoring and managing assigned accounts to ensure accurate records and timely action.
• Ensuring all collection activities are documented accurately and thoroughly in the company's systems.
• Participating in team meetings and training sessions to stay informed about company policies, procedures, and best practices.
• Strong communication and negotiation skills.
• Empathetic and patient approach when dealing with customers in financial distress.
• Ability to handle difficult conversations and remain calm under pressure.
• Ability to work both independently and as part of a team.
• Ability to quickly learn and adapt to new software and systems.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Job details are sourced from the employer's original posting.
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American Express is a global financial services company that provides credit card, charge card, and traveler's cheque services.