Customer Service Rep

Agency Office
Operations

• Administer office practices and procedures
• Schedule client appointments for agent and sales producers as requested
• Maintain information in the agency's customer database for future follow up
• Manage agency correspondence as required
• Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent business

Customer Relations

• Discuss insurance product offerings with current and potential customers
• Maintain high customer service standards to attract and retain customers
• Advise customer of claims and billing policies and procedures as needed
• Respond to inquiries, issues and complaints

Sales &
Marketing

• Coordinate agency prospecting through direct mail, company prospecting program and Personal Insurance
  Reviews
• Understand products, procedures and best practices for promoting policy growth and retention
• Attend marketing networking events with agent for community brand awareness

Qualified candidates will possess:

• Outstanding customer service and people skills

• Licenses in property, casualty, health and life (or these must be obtained in order to continue employment with the agency)

• Organization, prioritization, and multi-tasking skills

• Demonstrated oral and written communication skills

• PC skills; experience with Windows-based computer applications a plus

• Ability/desire to work in small business environment

• Ability to learn
  American Family products, services, and computer systems

• Minimum of a High School diploma or equivalent

• Prior insurance experience is not required