Auto Insurance Claims Manager

Auto Insurance Claims Manager

Location: Mount Prospect, IL (Hybrid preferred, remote available)

About AFIC: American Freedom Insurance Company (AFIC) is a fast-growing, A+ Superior-rated nonstandard auto insurer operating in Illinois, Indiana, Pennsylvania, Tennessee, Texas, and licensed in Ohio. We are committed to excellence, customer care, and empowering employees to thrive.

What You'll Be Doing: As our Claims Manager, you will lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service. Experience handling Private Passenger Auto claims in Indiana and Pennsylvania a plus, but not required.

• Lead & Empower Your Team: Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently.
• Optimize Processes: Develop strategies to reduce loss costs and ensure efficient claim processing
• Drive Performance: Set and measure performance indicators to ensure accountability and team success.
• Regulatory Excellence: Monitor and ensure regulatory compliance and minimize complaints.
• Hands-On Claims Management: Oversee, evaluate, and authorize claims, keeping high priority cases closely monitored.
• Guidance & Training: Coach adjusters to meet or exceed service objectives and regulatory standards.
• Negotiation & Resolution: Negotiate claims, achieve favorable outcomes, and minimize expenses.
• Build Relationships: Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
• Continuous Improvement: Identify opportunities to improve processes and ensure operational excellence.