Bilingual Spanish CSR

AFIC is seeking dependable and detail-oriented Bilingual Customer Service Representatives to serve as the first point of contact for our customers. This role is ideal for someone who brings prior customer service experience, communicates with confidence, and takes pride in accuracy and follow-through. If you are organized, accountable, and professional on the phone, this is an opportunity to build a long-term career with a financially stable and growing company.

What You’ll Do

• Handle inbound customer calls with professionalism and efficiency
• Guide customers through the initial claims process with clarity and empathy
• Accurately enter and maintain confidential customer data
• Resolve routine inquiries while escalating complex issues appropriately
• Meet quality, accuracy, and productivity expectations