Support Specialist (On-Site)

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Support Specialist? American Income Life is looking for Support Specialist to join the team!

This role is responsible for gathering and reporting of information, problem solving, reviewing and evaluating various reports, maintaining records and reports, providing analytical data and support to executives.

This is an on-site position located in Waco, Texas.

What You Will Do:

• Conduct contact via telephone, e-mail, and written correspondence.
• Gather and report information.
• Problem solve and review and evaluate various reports.
• Maintain records and reports.
• Provide analytical data and support to executives.
• Perform various analytical and data evaluations with a high degree of accuracy.
• Exercise judgmental decisions in an independent manner.
• Communicate effectively verbally and in writing.
• Exercise discretion in the execution of all duties.
• Meet department deadlines and efficiently handle distribution to appropriate parties.
• Analyze and transform data using Microsoft Excel
• Cross-train in different department areas
• Perform other duties as required by the department

What You Can Bring:

• Minimum typing speed of 30 wpm.
• Proficiency in Microsoft Excel and Word.
• Ability to quickly learn and navigate various software applications.
• Strong out-of-the-box thinking and problem-solving skills.
• Ability to operate standard office equipment.
• Excellent written and verbal communication skills, including proper grammar, word usage, and punctuation.
• Ability to understand and apply a variety of oral and written instructions with a demonstrated sense of initiative.
• Strong ability to collaborate and work effectively within a team.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including a pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.