As a Field Operations Specialist at AIM, you will be responsible for providing hands-on technical support and ensuring the reliability of IT systems and networks across multiple industrial sites. You will play a key role in diagnosing and resolving issues on-site, managing IT equipment, maintaining local network infrastructure, and contributing to the continuous improvement of our systems.
Main Responsibilities:
- Provide on-site technical support to employees in offices, factories, sorting centers, and other AIM facilities.
- Diagnose and resolve issues related to workstations, printers, business software, endpoints, and local network connectivity.
- Support the deployment, maintenance, and troubleshooting of IT equipment, network devices, and infrastructure.
- Participate in IT projects such as system migrations, network upgrades, site openings, and equipment rollouts.
- Perform network troubleshooting on-site, including LAN, WLAN, and VPN configurations.
- Assist with switch and router configuration under supervision of senior engineers.
- Ensure proper connectivity and performance of wired and wireless networks.
- Document incidents, solutions, and network changes in the ticketing system.
- Collaborate closely with L1, L2, and L3 support teams to ensure continuity and quality of service.
- Travel regularly to AIM sites to deliver in-person technical support, system maintenance, and network troubleshooting.
- Ensure a high level of customer satisfaction in a bilingual environment (French/English).
Required Skills and Qualifications:
- 4–5 years of experience in IT field support or technical support, ideally in an industrial or multisite environment.
- Strong knowledge of Windows environments, Active Directory, Office 365, and cloud applications.
- Hands-on experience with network devices (switches, routers, firewalls, access points).
- Good understanding of networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPNs, WAN/LAN, Wi-Fi troubleshooting.
- Familiarity with monitoring tools (e.g., PRTG, SolarWinds) is an asset.
- Proficiency with remote support tools (RDP, TeamViewer, LogMeIn) and ticketing systems (Ivanti, ServiceNow, etc.).
- Valid driver’s license and availability for frequent travel.
- Bilingualism (French and English) is required.
Desired Profile:
- Strong autonomy, initiative, and problem-solving skills.
- Excellent communication and customer service orientation.
- Organizational skills and ability to prioritize under pressure.
- Interest in industrial environments and diverse technical challenges.
- Team spirit and adaptability in a fast-paced, evolving environment.
What we offer!
- A competitive wage, vacation, benefits and a RRSP matching program
- Annual AIM tuition scholarship program up to $8,500 per eligible dependents
- The tools and support needed to be successful in your career and professional development
- A dynamic & rewarding work environment that is also a lot of fun!
