Digital Account Manager

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row.

It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION:

Remote-Illinois/Wisconsin Location

SUMMARY:

The Digital Account Manager will meet the goals of APC and its customers. This role is responsible for executing strategies to expand American Packaging’s presence within the assigned territory or market and grow Digitally Printed Packaging revenue through effective sales techniques, strong customer relationships, and consistent communication. The Digital Account Manager will ensure timely and exceptional service solutions and will independently manage and grow Digital accounts.

ESSENTIAL DUTIES

• AND RESPONSIBILITIES include the following.
• Other duties may be assigned.
• Build strong product and customer knowledge, offering creative solutions to internal and external customers.
• Active pipeline development, identify key decision-makers and collaborate with business partners to secure opportunities.
• Manage accounts, develop and implement plans to increase market share.
• Develop strategies for NBOs and monitor their status in CRM/commercialization systems.
• Coordinate activities with Customer Service and Graphics.
• Administer pricing policies to maximize profitability and leverage commercialization tools to request or execute quotes.
• Set sales goals, prepare tailored proposals, and follow up with customers.
• Facilitate product development and ensure customer satisfaction.
• Develop sales plans, complete quarterly/monthly reports, and participate in industry events.
• Qualify leads and provide updates to Sales Leadership.
• Maintain CRM data promptly with accuracy and conduct market research for new opportunities.
• Ownership over AR collections where needed and support customer through urgent requests and quality issues to resolution.
• Perform other duties as assigned.