GENERAL SALES MANAGER @ ORLANDO HARLEY-DAVIDSON
American Road Group is seeking a General Sales Manager at Orlando Harley-Davidson Historic Factory in Orlando, FL!
Summary Description
Are you a seasoned Sales or Finance Manager looking for a new challenge? Are you passionate about Harley-Davidson motorcycles and providing an exceptional customer experience? This could be the opportunity for you!
The General Sales Manager is responsible for managing employees and operations within the Sales and Finance departments while maximizing vehicle sales and Finance & Insurance performance. This position works closely with dealership leadership and employees to achieve sales and financial goals, maintain inventory, develop team members, and provide the highest level of customer service.
Why You'll Love this Role
- Competitive commission-based pay
- Employee discounts on motorcycles, merchandise, and parts
- Paid time off + Holidays
- Health Benefits offered including Medical, Dental, and Vision
- Fun, high-energy dealership environment
- 401(k) Retirement Plan
Major Duties and Responsibilities
- Maximize vehicle sales and Finance & Insurance performance at or above budgeted plan.\
- Attain monthly financial targets by selling all available Finance & Insurance products to new and used motorcycle purchasers.
- Manage the day-to-day operations of the Sales and Finance departments.
- Hire, train, motivate, and develop Sales and Finance department employees.
- Provide leadership, direction, and supervision to department employees.
- Work with Sales Managers and sales staff to ensure customers receive accurate information and are properly introduced to the F&I process.
- Maintain a high degree of customer satisfaction and ensure an exceptional customer experience throughout the sales and finance process.
- Manage dealership inventory and work with leadership to maintain appropriate inventory levels.
- Business Office operations, including the preparation and submission of required paperwork.
- Act as a liaison to all departments in matters concerning Finance and Insurance.
- Obtain and process all necessary documents required or requested by lenders or State Regulation.
- Ensure all customer records and personal information are stored in a manner that protects customer privacy.
- Contact customers using mailing lists, ticklers, files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
- Handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to "making things right."
- Monitor department performance and work toward achieving or exceeding budgeted sales, finance, and customer satisfaction goals.
- Maintain strong communication and collaboration between Sales, Finance, and other dealership departments.
- Utilize dealer management system software and other dealership technology effectively.
- Exemplify American Road Group's Core Values and Commitment to Success.
- Perform other duties as assigned.
