American Road Group is seeking a Rider Education Coach at Rock N Roll City Harley-Davidson in Cleveland, Ohio! This is a Part Time/Contract position.
Provides instruction and assistance to Rider Education students and assists them in becoming ARG Bike Owners.
Why You'll Love this Role
• Fun, high-energy dealership environment!
• Employee discounts on motorcycles, merchandise and parts.
• Be a part of the passionate motorcycle community.
Major Duties and Responsibilities
- Daily Rider Education Instruction
- Serve as ambassador for American Road Group to include acquiring, recruiting, training, and integrating new customers.
- Deliver Motorcycle Ohio Rider Education/HDRA sponsored training on a consistent, measurable basis.
- Report and maintain incident records as they pertain to classes and students.
- Report any maintenance issue on a timely basis.
- Responsible for maintaining continuing education/certification requirements by the State, MORE, and HDMC.
- Responsible for accuracy and completeness of all training records
- Maintain working knowledge of student registration process.
- Act as a liaison to the State and MORE.
- Keep management informed of sale leads, market trends, pricing and product offerings.
- Monitor and ensure compliance w/ safety regulations.
- Maintain state motorcycle endorsement, clean driving record and current MORE Rider Coach Certification. Must be able to meet MORE/HDRA & State Codes of Ethics.
- Partner w/ staff to ensure a total team approach to operations and quality assurance.
- Responsible to mentor and assist in the training of new Rider Coaches
- Must possess understanding of adult learning theory, brain-based learning and their practical applications.
- Possess product knowledge and act as contact in the sales process.
- Support the Rider’s Education Team, the Reception Department, and all other departments as needed.
- Dealership Customer Integration
- Work directly with Reception to relay new information on prospects to be entered in the CRM.
- Work directly with Sales Management to set up VIP introductions and maintain CRM.
- Work directly with dealership departments during dealership tours.
