Service Writer - Hall of Fame Harley-Davidson

American Road Group is seeking a Service Writer at Rock N Roll City Harley-Davidson in Cleveland, OH!

Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.

Why You'll Love this Role

• Compensation Range: $45,000-$100,000 annually. Performance-based pay plan, typically including a base salary around

$30,000 (depending on skill level and responsibilities).

• Employee discounts on motorcycles, merchandise and parts!

• Paid time off + Holidays.

• Health Benefits offered including Medical, Dental, and Vision.

• Fun, high-energy dealership environment!

• 401k Retirement Plan

Major Duties and Responsibilities

• Provide superior customer service to both internal and external customers.
• Assist Service Department Manager in maintaining a smooth-running efficient department.
• Sell products and services based on additional work needed and service specials.
• Articulate and document customer concerns and assign jobs to technicians.
• Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
• All other duties as assigned.