Support Analyst

Description

The Amivero Team...

Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved.

Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people.

As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.

Special Requirements...

• US Citizenship Required to obtain Public Trust
• Bachelor Degree +5 years of experience

The Gist...

The Support Analyst provides docket administration, document processing, and public submission processing services in support of a federal regulatory docket management program. This role involves monitoring and managing dockets, reviewing and updating document metadata, processing public comments and submissions, and ensuring timely, accurate compliance with established service levels and quality standards. The Analyst will work within a fast-paced, high-volume environment supporting multiple partner agencies, requiring strong attention to detail and familiarity with electronic docket management systems.

What Your Day Might Include…

• Monitor queues for new Federal Register documents requiring processing
• Create new dockets or associate Federal Register documents with existing dockets
• Upload regulatory documents, supporting materials, and public submissions
• Maintain accurate and timely docket information
• Review and update document metadata
• Perform quality reviews to ensure document accuracy, completeness, and proper formatting
• Process documents received from authorized agency users and maintain compliant workflows
• Establish and maintain document scanning processes to support agency requirements
• Process paper-based submissions and convert them to electronic formats
• Process public submissions received outside of queue (email, mail, fax)
• Categorize submissions per established procedures; identify duplicates or similar submissions
• Perform related comment management activities as needed

Qualifications

• U.S. Citizenship required to obtain Public Trust

• Bachelor’s Degree and 5 years of relevant experience

• Must be able to define your own work in a team environment
• Experience in processing high volume queues of data, conducting intake and triage data and metadata validation, quality control, records management, and customer support

• Strong knowledge and experience with GoogleSuite tools

• Detail-oriented with a high level of integrity and professionalism
• Proactive in identifying potential compliance issues and developing solutions

EOE/M/F/VET/DISABLED

All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.