Onboarding Specialist

As the On-boarding Specialist you will be responsible for driving on-boarding success across several markets through direct channels and through our many partners, as well as build an excellent correspondence between the us and our fast growing user base of installation and service companies. To work in this position, you have to be interested in seeing our users succeed in their own businesses. This role requires a combination of knowledge of new web and mobile apps, solid English communication skills, both oral and written, and service-minded B2B customer on-boarding experience.

What you’ll do

• Identify and prioritize which users to on-board first.
• Communicate with users from the start of on-boarding process to fully on-boarded.
• Decrease the numbers of days it takes to on-board a new user.
• Improve the success ratio of on-boarding process by handling blockers.
• Train users on how to connect to systems and portals

• Earns trust and lives up to verbal and written agreements.
• Speaks and writes clearly and articulately without being overly talkative. Maintains this standard in all forms of written communication, including email.
• Plans, organizes, schedules in an efficient, productive manner. Focuses on key priorities.
• Acts without being told what to do. Brings new ideas to the company.
• Moves quickly and takes a forceful stand without being overly abrasive.
• Demonstrates ability to quickly and proficiently understand and absorb new information.
• Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Does not let important details slip through the cracks.
• Demonstrates tenacity and willingness to go the distance to get something done.
• Lets other speak and seeks to understand their viewpoints.
• Often solicits feedback and reacts calmly to criticism or negative feedback.

All your information will be kept confidential according to EEO guidelines.