Hello,
We have direct client requirement.
Job Title: Recoveries Analyst/ Customer Service Representative
Location: 6505 Airport Dr, Suite 100, Austin, TX - 78701
Duration: 6 months Contract on W2
Job ID: 3006
The Recoveries Analyst will collaborate with Customer Service and third party processors to proactively attempt to recover negative balances from merchants via various mechanisms, including charge backs. Monday-Friday Shift; 8am-5pm.
Responsibilities:
Investigate account transactions to determine whether or not outstanding funds can be recovered from merchants
Process chargebacks with the card associations (MC/Visa)
Apply risk mitigation strategies in the areas of Risk Management, Overdrawn Analysis, Collections, and Recoveries
Suggest and implement new risk strategy recommendations for system and process enhancements to mitigate future losses
Collaborate with Customer Service and other teams within the Risk Department on special projects
Adhere to a strict attendance and punctuality policy
Adhere to strict compliance and regulatory requirements
Responsible for phone calls, fax processing, and account management
Skills/Education/Experience:
Strong customer service background required; prefer experience with escalated calls
Ability to gather facts and deliver unwanted news with diplomacy
Excellent writing skills with the ability to communicate effectively to customers, co-workers and management
One or more years of previous experience in collections or fraud analysis preferred
Ability to analyze financial transactions and investigate suspicious activity
Strong math skills and problem solving skills, with extreme attention to detail
Ability to multi-task and work on various accounts and issues consecutively
Prefer familiarity with the following: ACH, NACHA, processing in payment card industry or bank back office
Proficient in MS Word, Excel and Access
Ability to work flexible schedule
Experience working for a bank, financial institution, or with billing statements preferred
Experience in database management, analysis and data mining preferred
College degree preferred, but not required
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.
Thanks & Regards,
Shalini Sajeev
Ampcus Inc.
14900 Conference Center Drive
Suite 230
Chantilly VA 20151
703-349-1858 (Phone)
SBA 8(a) Certified; ISO 9001:2008; ISO 27001:2005; ISO 20000:2005; SEI CMMi Level 3 Company
Certified by NMSDC, WBENC, SWAM, USPAACC
20th on the Fastest 50 Women Owned Growing Businesses in CONUS
#1 fastest growing women owned company in VA
Awarded 50 fastest growing Asian American business by Diversitybusiness.com and USPAACC
Inc 500/5000 Listed
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Local to Austin, TX - 78701
Work Authorization : Citizen and GC's Only
Direct Contact to Shalini 703-349-1858
Job details are sourced from the employer's original posting.
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