- Assisting with customer support related functions within the Verizon Wireless Store including Customer education and facilitation of transferring customer information from one device to another, service related issues and resolutions, billing related inquiries and issues, processing bill payments, processing credits, entering orders and activating service.
- Assisting with stock replenishment and general store projects as needed.
- Required to provide exceptional service that builds customer satisfaction and encourages customers to remain with Verizon Wireless.-
- Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism –
- Hours: Hours will vary depending on the weekly schedule.
- Stores are open 7-days a week, scheduling flexibility is a must including nights and weekends.
- 2-3 years of retail sales experience with key holder/cash handling responsibilities is preferred
- Excellent interpersonal, verbal and written communications skills and attention to detail Ability to multi-task in a fast paced team environment
- Computer proficiency Ability to stand on feet all day.
- Position
Requirements:
Essential? Excellent written and verbal communication skills?
- 1-2 years in retail sales ?
- High school diploma or equivalent?
- Must be over 18?
- PC Skills (knowledge of Windows environment)?
- Inventory management skills?
- Ability to work in a fast-paced retail store environment, standing on feet all day?
- Strong interpersonal skills, friendly outgoing personality Desirable?
- AA in business administration or marketing a plus or equivalent work experience
- Primary Skill Requirement: Face to face customer service and basic computer skills
