Responsibilities
- Greet patients and visitors in person and on the phone in a courteous and professional manner.
- Collect and verify patient identification and insurance information.
- Ensure all registration forms and required documentation are completed and signed.
- Update patient demographic and financial information in the practice management system.
- Collect copays, deductibles, and other patient payments.
- Post payments accurately and issue receipts.
- Balance daily collections at the end of each shift.
- Notify clinical staff when patients are ready to be seen.
- Prepare patient charts for upcoming appointments.
- Assist with office inventory, mail, deliveries, and other administrative duties.
- Maintain patient confidentiality and adhere to all facility policies and procedures.
- Attend required meetings and training programs.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous healthcare receptionist, medical office, or patient registration experience required.
- 1 year min/experience with insurance verification, patient registration, and payment collection.
- Proficient in Microsoft Excel, Outlook, NexGen, Provation MD
- Friendly, professional, and patient-focused demeanor with exceptional customer service skills.
- Strong customer service and communication skills.
- Strong team player who works well with clinical and administrative staff.
- Ability to handle difficult or sensitive conversations during patient check-in with professionalism, empathy, and respect while maintaining a positive patient experience.
- Ability to remain calm, organized, and professional in a fast-paced environment.
- Reliable, detail-oriented, and committed to maintaining excellent patient service.
Apply today to join a team dedicated to delivering exceptional patient care and a welcoming patient experience.
